Legal
Effective date: June 2026
At Flow Woodz Studio, we are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website or placing an order, you agree to the practices described in this policy.
When you place an order or submit a custom order enquiry, we collect personal information including your name, email address, phone number, and delivery address.
When you contact us through our website forms, we collect the information you provide such as your name, email, and message content.
We may also collect non-personal information such as browser type, device information, and pages visited to help us improve our website.
To process and fulfil your orders, including communicating with you about your purchase, delivery, and any after-sales support.
To respond to your enquiries and provide customer service.
To send you order confirmations and updates relevant to your purchase.
To improve our website and services based on how visitors use them.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Your personal information is stored securely and we take reasonable steps to protect it from unauthorised access, disclosure, or misuse.
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
We use industry-standard security measures to protect your data during transmission and storage.
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.
You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.
We do not use cookies to collect personally identifiable information without your knowledge.
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate.
You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
To exercise any of these rights, please contact us at [email protected].
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to get in touch.