Shipping & Delivery

We deliver to all states and territories across Australia, including metro and regional areas.

International shipping is not currently available. If you are located outside of Australia and are interested in a piece, please contact us directly to discuss options.

Once your piece is complete and ready for dispatch, standard delivery typically takes 5–10 business days depending on your location.

Remote and regional areas may require additional transit time. We will provide an estimated delivery window when your order is ready to ship.

Please note that crafting times are separate from delivery timeframes. Custom orders take 4–6 weeks to craft before dispatch.

Delivery costs are calculated based on the size, weight, and destination of your piece. A delivery quote will be provided and confirmed before your order is finalised.

For custom orders, delivery costs are included in your final quote prior to paying the remaining balance.

Each piece is carefully wrapped in protective materials and secured in custom packaging designed to prevent movement and absorb impact during transit.

Larger pieces such as dining and coffee tables are palletised and shipped via freight carrier. Smaller items such as charcuterie boards are sent via courier.

We take great pride in our packaging — your piece deserves to arrive in the same condition it left our studio.

Once your order has been dispatched, we will send you a tracking number so you can follow your delivery.

If you have any questions about the status of your delivery, please contact us at [email protected] and we will assist you as quickly as possible.

Please inspect your piece as soon as it arrives. If you notice any damage, contact us within 48 hours of delivery with photos and a description of the issue.

We will work with you to find a fair resolution. Claims made after 48 hours may not be eligible for a remedy.

We are not responsible for damage caused by third-party carriers once the item has left our studio, but we will do our best to assist you in resolving any issues.

If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions for redelivery or collection.

If a parcel is returned to us due to an incorrect address or failed delivery, re-delivery costs will be at the customer's expense.

Please ensure your delivery address is correct at the time of order. Contact us immediately if you need to update your address before dispatch.